FAQs
What oven function should I use for the best cooking results?
Different dishes call for different types of heat and air circulation. For recommendations on the best use of the various functions of the Verona Range electric oven, please reference our Simple Guide to Oven Functions.
Is an LP Kit Included with my Verona cooking appliance?
Yes! All Verona gas or dual fuel cooking appliances include an LP kit within the product carton. The LP conversion should be completed by a qualified professional. For detailed instructions on how to complete the LP conversion, please reference the EuroChef LP Conversion document.
The burner flame goes out when I release the knob while trying to light the cooktop.
Verona gas burners are equipped with a flame sensor and flame failure safety device. The purpose of the flame sensor is to shut off gas flow in the event the flame is extinguished. This is for your safety. Please follow the directions when lighting the burners. They may be different than what you are used to, but you will quickly become accustomed to it.
To properly light the burners, push and turn knob counter-clockwise to the maximum position indicated by the ★ symbol.
Push and hold the knob until the flame has been lit. You should hear the gas flowing and the ticking sound of the surface ignitors. The sparks produced by the ignitor situated inside each burner will light the flame. Wait about 10 seconds after the gas burner has been lit before letting go of the knob. This allows the flame sensor to fully activate. Adjust the burner to the desired flame height.
If the burner flame should go out for any reason, the safety valve will automatically STOP THE FLOW OF GAS. To re-ignite the burner, return the knob to the closed position, wait at least 1 minute and repeat the lighting procedure.
If the flame continues to go out when you release the control knob, even after holding the knob in for 10 seconds, call for service.
One or more burners do not light properly.
If gas is flowing and the spark ignitor is ticking, chances are one or more of the burner caps are not placed correctly on the burner crown or sitting on the wrong burner. Make sure all burner caps are installed and seated securely on their proper position. If they are not laying flat and level and on the correct burner crown, the burner will not light.
The oven in my Dual Fuel/Electric/Induction range oven will not light.
In order for the multi-function oven to operate, the clock MUST BE IN MANUAL MODE for the oven to light. Please refer to page 18-20 in operation manual in order to determine if your oven is in manual mode and how to correct the issue if it is not.
The oven in my Gas range will not light.
Lighting the Verona oven is quite simple as long as you follow the instructions. Please refer to your owners’ manual for proper oven lighting instructions.
European ovens have extra safety features which may be new to you. In order to light the oven properly, the oven door should be fully open. The convection fan needs to be turned OFF. Push in and turn the oven control knob counter-clockwise to its MAX position (8). Check the oven burner has lit by looking through the opening in the oven floor. Once the oven burner has lit, close the door slowly and adjust the burner knob to the desired temperature. If oven does not light, turn the knob clockwise back to the OFF position and repeat process.
If, for any reason the flame goes out, the safety valve will automatically shut off the supply of gas. To re-light the burner, first turn the oven control knob to the OFF position, wait at least 1 minute and repeat the lighting process. If the flame continues to go out, call for service.
How can I tell when the oven on my dual fuel, induction or electric range has reached the set temperature?
Verona dual fuel, induction and electric ranges have a temperature indicator light built into the control panel. This light will turn ON when you first turn on the oven and will turn OFF when the oven has reached the set temperature.
The convection fan in the small oven of my double oven range does not turn on right away.
For technical reasons, there is approximately a three-minute delay between the time you light the small oven and the time the convection fan turns on. This is perfectly normal.
Why is there a fan noise when I turn off the oven or when I am not using the convection function?
The sound you hear is the motor of the cooling fan that that works to regulate the temperature within the oven cavity and cool the oven once it is shut off. The cooling is completely automatic. There is no reason to make any adjustments. One tip is to leave the oven door open a couple of inches to expedite the cool down process after the oven has been turned off. Note: The cooling fan is a separate component from the convection fan.
What is the fan failure light and why does it never go on?
The fan failure light indicates if the cooling fan in your range is malfunctioning. When the range is working properly, the fan failure light will remain off. You might see a flicker when the range turns on. This is perfectly normal. If the light goes on and stays on while the oven is operating, turn the oven off immediately and call for service. Continued use could damage the range and cause a more serious safety issue.
How do I clean my cast iron grates, burners & burner caps?
Cleaning cast iron accessories is easy. Fill a basin with water and a dishwashing detergent. Soak parts in solution. You can scrub them with a nylon brush, if necessary. NEVER use an abrasive powder or cleaner such as Comet or steel wool. NEVER place grates, burners or burner caps in the dishwasher as the detergent and humidity will discolor the metal. Once clean, dry components thoroughly. You may need to wipe the cast iron parts with a light coating of vegetable oil to ‘season’ them and maintain the charcoal black finish. The secret is not to let the cooking debris go uncleaned for too long of a period. If left on the natural material, the parts will discolor from acids & enzymes in foods.
How do I clean my oven?
The secret to cleaning the oven is to wipe up spills as soon as they occur and clean the oven with hand dishwashing soap & water. You can also release suborn dirt & grime by placing a shallow pan filled with water and lemon juice or white vinegar in the oven cavity and turning it to the highest heat setting on the convection setting – let it run for about an hour. Once the oven has cooled, you can easily wipe away the burned off debris with a soft cloth. In extreme cases, household cleaners can be used. Be sure to wear rubber gloves and eye protection. Be sure to keep chemical solutions away from the appliances’ stainless-steel surfaces as it could discolor the finish.
Where can I buy parts and replacement bulbs for my appliance?
Call our office at 631 254-3434, 9:00am – 5:00pm EST. EuroChef maintains a complete parts inventory and will be able to fulfill your request promptly.

Need help with your Verona appliance?
Our Customer Support Team is available to assist you.
Feel free to call us, or use our contact form:
Hours: Monday–Thursday 8:30 AM‑5 PM ET, Friday 8:30 AM‑4 PM